Cisco Cisco Agent Desktop 8.0 ユーザーガイド

There are three feature levels of Cisco Agent Desktop: Standard, Enhanced, and 
Premium. The following chart outlines the features available in each feature level. All 
features not listed here are present in all three feature levels.

Task buttons

×

×

Event-triggered work flows

×

×

Enterprise data thresholds

×

×

Wrapup data

×

×

×

Reason codes

×

×

×

Integrated multi-tabbed browser

×

Agent-initiated chat

×

×

×

Agent-initiated call recording

×

×

Cisco Unified Outbound Dialer

×

×

Cisco IP Communicator supported

×

×

×

Cisco Unified Mobile Agent supported

×

×

×