Cisco Cisco Agent Desktop 10.5 ユーザーガイド

Talking

You are on the phone with a customer or another agent. 
This state is automatically set for you by the ACD and 
does not have a corresponding button.

Work Not Ready

You are completing work from a previous call, and are 
unavailable to receive ACD calls. You change to the Not 
Ready state when:

• You enter wrapup data (if enabled by the system 

administrator)

• A timer set in the ACD expires (if the ACD uses this 

feature)

• You manually change state after you enter wrapup 

data

Work Ready

You are completing work from a previous call, and are 
available to receive ACD calls. You change to the Ready 
state when:

• You enter wrapup data (if enabled by the system 

administrator)

• A timer set in the ACD expires (if the ACD uses this 

feature)

• You manually change state after you enter wrapup 

data