Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Cisco Desktop Administrator User Guide
128
June 2007
Figure 65.
Import Select dialog box.
3. Navigate to the folder where actions are stored. The field is autofilled with the
default path.
4. From the Action Names list, select the action you want to import to the work
flow group. You can import only one action at a time.
5. Click OK.
Agent Notification Action
An Agent Notification action displays a custom message popup window on the agent’s
desktop when a certain event occurs. For instance, when an agent logs out, a popup
window reminding the agent to complete his time card could pop up on his desktop.
desktop when a certain event occurs. For instance, when an agent logs out, a popup
window reminding the agent to complete his time card could pop up on his desktop.
To set up an Agent Notification action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Agent Notification tab, and then click New.
The Agent Notification Action Setup dialog box appears (see
).