Cisco Cisco Agent Desktop 8.0 ユーザーガイド

2. Select the appropriate tab for the type of reason codes you want to assign, 

Logout or Not Ready. 

3. From the Available Reason Codes List, select the reason codes you want 

available to agents in that work flow group, and then click the right arrow 
button to move them to the Work Flow Group List. 

4. Select the Enable Logout Reason Codes or Enable Not Ready Reason 

Codes check box to enable that type of reason code for the agents in that 
work flow group. This includes any global reason codes set up.

5. Click Apply.

Reason codes can be enabled or disabled only on the work flow group level, and 
must be done individually for every work flow group.

1. Select the Reason Codes node under the work flow group whose reason 

codes you want to enable or disable.

2. Select the appropriate tab and then select or clear the Enable Logout 

Reason Codes or Enable Not Ready Reason Codes check box. 

3. Click Apply.