Cisco Cisco Agent Desktop 9.0 ユーザーガイド

3. Complete the Timer Action Setup dialog box as follows:

4. Click Add to select or set up the actions you want to execute when the timer 

has expired.

5. When you have configured the Timer Expiration Work Flow, click OK.

There are three utility actions:

■

Start recording

■

Stop recording

■

Send a predefined, high-priority chat message to the agent’s supervisor

Action Name

Enter a name for the new action.

Timer 
Duration

Set the amount of time the agent must spend in the 
selected agent state before the action executes.

Timer 
Expiration 
Work Flow 
Setup section

In this section, specify the actions that will execute when 
the time duration has expired. You can specify that the 
agent state must also be equal or not equal to either 
Ready or Not Ready.