Cisco Cisco Agent Desktop 10.5 ユーザーガイド

Window Behavior

Specify how you want the Agent Desktop window to 
behave:

• Normal. The window appears when calls are 

present and minimizes when idle.

• Keep Open. The window is always visible, but may 

be hidden by other open applications.

• Always on Top. The window is always visible and on 

top of other open applications.

• Stealth. The window appears as an icon in the 

system tray.

Macro Hot Key

Specify the key you want to use to pause macro 
recording and display the Suspend Macro Recording 
dialog. The default is F2.

Rules and Actions only 
apply to the first call 
appearance

Check to invoke rules processing only for the oldest 
(top) call appearance. If the box is not checked, rules 
processing is invoked for all inbound calls.

Report Window is 
always on top

Configures the Agent Desktop Reports window to stay 
on top any other application whenever it is opened.