Cisco Cisco Agent Desktop 10.5 ユーザーガイド
Cisco IP Phone Agent User Guide 7.1
4
November 2006
Selecting Menu Options
To select menu options on any IP Phone Agent screen, you can use either of two
methods:
methods:
1. Use the scroll key to highlight the menu option you want, then press the
Select soft key.
2. Enter the desired menu option’s menu number on the number pad.
Option
Displays a menu from which you can start or stop
recording an ACD call.
recording an ACD call.
Select
Activates the option you have highlighted on the screen.
Stats
Displays the skills statistics for the current session.
Submit
Submits the data on the screen to the ACD server.
Used only when logging into the ACD server.
Used only when logging into the ACD server.
Update
Updates the skills statistics.
Table 1.
Soft keys
Soft key
Description