Cisco Cisco Agent Desktop 9.0 テクニカルリファレンス

Cisco IP Phone Agent Problems

May 2007

269

Cisco IP Phone Agent Problems

Problem

Agents do not see the IP Phone Agent Service on their IP phones.

Solution

The following are some reasons for the service to not appear when the 
Services menu is accessed:

■

The IPPA Service has not been configured in Unified CM.

■

The phone is not subscribed to the IPPA Service.

■

The service URL in Unified CM has a hostname and the phone 
cannot resolve it. Use the IP address instead.

■

The phone has not been rebooted after changes were made in 
Unified CM. If a soft reboot does not work, try a hard reboot 
(unplug the phone’s power cord and then plug it back in).

Problem

Agents see an HTTP error when selecting the IP Phone Agent Service on 
their phone.

Solution

Some solutions:

■

The IP Phone Agent Service URL in Unified CM has a hostname 
and the phone cannot resolve it. Use the IP address instead.

■

The IP Phone Agent Service URL in Unified CM has an incorrect 
hostname, IP address, or port. The port is specified in 
<Parameter name=”port” value=”8088”/> under the <!-- Normal 
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.

■

The IP Phone Agent Service URL is case sensitive. Enter it exactly 
as specified in the Cisco CAD Installation Guide.

■

The Tomcat Service is not running on the CAD services computer.

■

The BIPPA Service is not running on the CAD services computer.

■

The agent’s phone was not rebooted after changes were made in 
Unified CM. If a soft reboot does not work, try a hard reboot 
(unplug the power cord and plug it back in).