Cisco Cisco Agent Desktop 8.5 テクニカルリファレンス
Cisco Agent Desktop—Browser Edition Problems
May 2007
263
Administrator, manually synchronized Directory Services. Then
check whether the agent exists in Desktop Administrator under
the Personnel node.
check whether the agent exists in Desktop Administrator under
the Personnel node.
For invalid phone configuration (regular agent):
■
Wrong phone extension was entered. Try again and enter the
correct information.
correct information.
■
Make sure the phone is associated with the PG user on Call
Manager if is logging in as non-mobile agent.
Manager if is logging in as non-mobile agent.
■
Phone is not pointing to right Unified CM.
■
Non-mobile agent is using CTI port instead of extension.
For invalid phone configuration (mobile agent):
■
Make sure the extension is a valid CTI port configured in
Unified CM and Unified ICM that is not currently used by someone
else.
Unified CM and Unified ICM that is not currently used by someone
else.
■
The mobile phone number may need to include access codes,
area codes, and accounting codes depending on how the dial
plan on Unified ICM and/or Unified CM is configured.
area codes, and accounting codes depending on how the dial
plan on Unified ICM and/or Unified CM is configured.
For mobile agent mode that does not match agent desk settings:
■
Agent is not set up in Unified ICM as a mobile agent. Change
agent desk setting in Unified ICM to appropriate mobile agent
setting.
agent desk setting in Unified ICM to appropriate mobile agent
setting.
■
Agent desk settings in Unified ICM may not match call mode
selected in CAD-BE. Select the same call mode as specified in
Unified ICM agent desk setting.
selected in CAD-BE. Select the same call mode as specified in
Unified ICM agent desk setting.
For no team found for agent:
■
Agent does not belong to a team in Unified ICM. Associate the
agent with a team in Unified ICM.
agent with a team in Unified ICM.
■
The agent was configured correctly in Unified ICM but the Sync
Service has not synchronized CAD's LDAP database to
Unified ICM. Make sure the Sync Service is running. In Desktop
Administrator, manually synchronize Directory Services, then
check if the agent exists and belongs to the correct team in
Desktop Administrator under the Personnel node.
Service has not synchronized CAD's LDAP database to
Unified ICM. Make sure the Sync Service is running. In Desktop
Administrator, manually synchronize Directory Services, then
check if the agent exists and belongs to the correct team in
Desktop Administrator under the Personnel node.
For CTI service is offline:
■
Make sure the CTI service is running and active again.