Cisco Cisco Agent Desktop 8.0 トラブルシューティングガイド
Cisco CRS Agent/Supervisor Cannot Login
Document ID: 45440
Contents
Introduction
Before You Begin
Conventions
Prerequisites
Components Used
Problem
Solution
Agent Desktop Trace Settings
Related Information
Before You Begin
Conventions
Prerequisites
Components Used
Problem
Solution
Agent Desktop Trace Settings
Related Information
Introduction
This document provides several steps for troubleshooting the following problem:
Cisco Agent Desktop or Supervisor can't login
This message appears quite often on new installs of the Cisco Customer Response Solution (CRS) application.
In most cases, the problem is a configuration step that is overlooked.
In most cases, the problem is a configuration step that is overlooked.
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
Before using the information in this document, please ensure that you meet the following prerequisites:
Cisco CRS configuration
•
Cisco CallManager configuration
•
Enable trace and capture Agent logs
•
Components Used
The information in this document is based on the software and hardware versions below.
Cisco IP Contact Center (IPCC) Express 3.0 and later
•
Cisco CallManager 3.0 and later
•
The information presented in this document was created from devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If you are working in a live
network, ensure that you understand the potential impact of any command before using it.
devices used in this document started with a cleared (default) configuration. If you are working in a live
network, ensure that you understand the potential impact of any command before using it.