Cisco Cisco MediaSense Release 10.5(1) トラブルシューティングガイド

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem: Test SFTP Button Fails Due to an SSH Algorithm Negotiation Failure

Solution

Bugs

Related Information

Introduction

This document describes how to resolve a Secure SHell (SSH) algorithm negotiation failure that
may occur when you are configuring a Secure File Transfer Protocol (SFTP) server to archive
Cisco MediaSense (MS) recordings.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco MediaSense

●

Linux server administration

●

Components Used

The information in this document is based on Cisco MediaSense version 10.5.1 and above.

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem: Test SFTP Button Fails Due to an SSH Algorithm
Negotiation Failure

When you click on the Test SFTP button to test the Secure File Transfer Protocol (SFTP)
connection for a Linuxed-based SFTP server on the MediaSense Archiving Configuration page, as
shown in the image, you receive an error message that reads: "A General Error occurred. Contact
your Administrator for more details."

Note: Any linux server may be used as an SFTP server.

In order to understand why the SFTP server connection failed, you need to examine the ORA-
oraadmin logs located in /ora/logs/oraadmin folder from the MediaSense logs. These logs can be