Cisco Cisco Computer Telephony Integration OS 8.5 ユーザーガイド
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Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
I N D E X
A
Agent states
NotReady
Ready
Wrapup
Agent Statistics dialog box
Answering a call
C
Call information
Conferencing a call
CTI OS Agent Desktop screen
CTI OS Chat
D
DTMF tones
H
Hanging up a call
K
keyboard equivalents
L
Logging in
Logging out
M
Making a call
N
NotReady state
R
Ready state
S
Skill Group statistics
Supervisor Assist buttons