Cisco Cisco Computer Telephony Integration Option 9.0 ユーザーガイド
3-4
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 3 Processing Calls
Conferencing Calls
•
If you do not wish to speak with the consulted agent, click the Single Step button. The call is
transferred automatically.
transferred automatically.
•
If you wish to speak with the consulted agent, click the Transfer Init button. Once the Transfer
Init button is selected, the call is put on hold. You will have an opportunity to speak to the consulted
agent before completing the transfer. When the consult call is answered, the button changes to
Transfer Complete. To complete the transfer, click the Transfer Complete button.
Init button is selected, the call is put on hold. You will have an opportunity to speak to the consulted
agent before completing the transfer. When the consult call is answered, the button changes to
Transfer Complete. To complete the transfer, click the Transfer Complete button.
Conferencing Calls
To initiate a conference call, perform the following steps.
Step 1
Click on the Conference button. The CTI Dialing Pad dialog box appears.
Figure 3-5
CTI Dialing Pad
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Figure 3-6
CTI Dialing Pad with More options