Cisco Cisco Computer Telephony Integration Option 8.5 ユーザーガイド
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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 3 Processing Calls
Call Information Grid Accessibility
When a cell is highlighted on the call grid, press F3 to have JAWS read back the cell's header and the
cell's contents.
cell's contents.
Note
The Agent Desktop has been tested with the JAWS Screen Reader, version 8.0. Items will be read back
to the user only if JAWS has been installed on the system.
to the user only if JAWS has been installed on the system.
The JAWS screen reader will be used to read the status bar. JAWS will read the status bar when the user
presses INSERT + PAGE_DOWN together.
up arrow
Move to the cell above the current cell.
If the current cell is at the top of its
column, the focus will wrap to the first
non-empty row from the bottom of the
current column.
If the current cell is at the top of its
column, the focus will wrap to the first
non-empty row from the bottom of the
current column.
down arrow
Move to the cell below the current cell.
If the current cell is at the bottom of its
column or if the row following the
current row is empty, the focus will
wrap to the top of the current column.
If the current cell is at the bottom of its
column or if the row following the
current row is empty, the focus will
wrap to the top of the current column.
Key Action