Cisco Cisco Computer Telephony Integration Option 8.5 ユーザーガイド
About This Guide
Organization
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Organization
The manual is divided into the following chapters.
Chapter
Description
Provides an overview of the CTI Toolkit
Supervisor Desktop and summarizes supervisor
functions and features.
Supervisor Desktop and summarizes supervisor
functions and features.
Describes how to start the CTI Toolkit Supervisor
Desktop application and logging in and off of the
softphone.
Desktop application and logging in and off of the
softphone.
Describes how a supervisor can use the Supervisor
Softphone to make, answer, and process calls.
Also describes the supervisor functionality of the
softphone.
Softphone to make, answer, and process calls.
Also describes the supervisor functionality of the
softphone.
Describes CTI Toolkit Supervisor Desktop
functions that monitor and manage agents and
agent teams.
functions that monitor and manage agents and
agent teams.
Discusses the agent and skill group statistical
displays.
displays.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Cisco.com
You can access the most current Cisco documentation at this URL: