Cisco Cisco Computer Telephony Integration Option 9.0

IN-1

Cisco ICM Software CTI Product Description Release 6.0(0)

I N D E X

ActiveX

1-9

Agent state, CTI application control

1-3

Agent workstation application

2-8

All Devices application

2-4, 2-9

Applications

agent workstation

2-8

All Devices

2-4, 2-9

CTI Bridge

2-4, 2-9

desktop

2-8

models

2-8

Asynchronous events

1-4

Bridge application

2-4, 2-9

Call control

2-2

Call data

2-4, 2-5, 2-6

Cisco CTI documentation

1-12, 1-13

Cisco CTI software

1-11

2-1, 2-2

Cisco Agent Desktop

1-10, 5-1

Agent CD

1-11

Server CD

1-12

Cisco CTI

1-7, 1-8

CD, software

1-11

Cisco CTI Desktop CD, documentation

1-13

Cisco CTI Driver for Siebel 6

1-10

Cisco CTI Driver for Siebel 7

1-9

Cisco CTI OS Desktop CD,

documentation

1-12

Clients, CTI

2-2

COM

4-1

Component Object Model

4-1

Computer Telephony Integration

1-1

Conference call

2-8

Configuration

CTI Server

2-11

duplex

2-11

PG/CTI Server

2-11

simplex

2-11

CTI

1-1

CTI Bridge application

2-4, 2-9

CTIClient

1-9, 4-1

documentation

1-13