Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド

LogoutNon 
ActivityTime

UINT

Number of seconds on non-activity at the desktop 
after which the ICM software automatically logs 
out the agent

QualityRecording
Rate               

UINT

Indicates how frequently calls to the agent are 
recorded.

RingNoAnswer 
Time                 

UINT

Number of seconds a call may ring at the agent’s 
station before being redirected.

SilentMonitor 
WarningMessage

UINT

Set when a warning message box will prompt on 
agent desktop when silent monitor starts.

SilentMonitor 
AudibleIndication

UINT

Set for an audio click at beginning of the silent 
monitor

SupervisorAssist 
CallMethod

UINT

Set for IPCC PIM will create a blind conference 
call for supervisor assist request; otherwise will 
create consultative call 

EmergencyCall 
Method

UINT

Set for IPCC PIM will create a blind conference 
call for emergency call request; otherwise create 
a consultative call .

AutoRecordOn 
Emergency

UINT

Set for automatically record when emergency call 
request.

RecordingMode

UINT

Set for the recording request go through Call 
Manager/PIM.

WorkModeTimer

UINT

Auto Wrap-up time out

RingNoAnswer 
DN

UINT

The dialed number identifier for new re-route 
destination in the case of ring no answer

DESK_AVAIL_AFTER_ 
INCOMING_MASK

Set for automatically consider the agent available after 
handling an incoming call

0x00000001

DESK_AVAIL_AFTER_O
UTGOING_MASK

Set for automatically consider the agent available after 
handling an outbound call.

0x00000002

DESK_AUTO_ 
ANSWER_ENABLED_ 
MASK

Set when calls to the agent are automatically answered. 0x00000004

DESK_IDLE_REASON_
REQUIRED_MASK

Set when the agent must enter a reason before entering 
the Idle state.

0x00000008

DESK_LOGOUT_ 
REASON_REQUIRED_
MASK

Set when the agent must enter a reason before logging 
out.

0x00000010

DESK_SUPERVISOR_ 
CALLS_ALLOWED_MA
SK 

Set when the agent can initiate supervisor assisted calls. 0x00000020