Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
11-3
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 11 SkillGroup Object
Statistics
AgentsWorkReady
Number of agents in the skill group in
the Work Ready state.
the Work Ready state.
AgentsBusyOther
Number of agents currently busy with
calls assigned to other skill groups.
calls assigned to other skill groups.
AgentsReserved
Number of agents for the skill group
currently in the Reserved state.
currently in the Reserved state.
AgentsHold
Number of calls to the skill group
currently on hold.
currently on hold.
AgentsICM Available
Number of agents in the skill group
currently in the ICMAvailable state.
currently in the ICMAvailable state.
AgentsApplication Available
Number of agents in the skillgroup
currently in the Application Available
state.
currently in the Application Available
state.
AgentsTalkingAutoOut
Number of calls to the skill group
currently talking on AutoOut
(predictive) calls.
currently talking on AutoOut
(predictive) calls.
AgentsTalking Preview
Number of calls to the skill group
currently talking on outbound Preview
calls.
currently talking on outbound Preview
calls.
AgentsTalking Reservation
Number of calls to the skill group
currently talking on agent reservation
calls.
currently talking on agent reservation
calls.
RouterCallsQNow
**
The number of calls currently queued
by the ICM call router for this skill
group. This field is set to 0xFFFFFFFF
when this value is unknown or
unavailable.
by the ICM call router for this skill
group. This field is set to 0xFFFFFFFF
when this value is unknown or
unavailable.
LongestRouterCallQNow
**
The queue time, in seconds, of the
currently ICM call router queued call
that has been queued to the skill group
the longest. This field is set to
0xFFFFFFFF when this value is
unknown or unavailable.
currently ICM call router queued call
that has been queued to the skill group
the longest. This field is set to
0xFFFFFFFF when this value is
unknown or unavailable.
CallsQNow
*
The number of calls currently queued
to the skill group. This field is set to
0xFFFFFFFF when this value is
unknown or unavailable.
to the skill group. This field is set to
0xFFFFFFFF when this value is
unknown or unavailable.
CallsQTimeNow
*
The total queue time, in seconds, of
calls currently queued to the skill
group. This field is set to 0xFFFFFFFF
when this value is unknown or
unavailable.
calls currently queued to the skill
group. This field is set to 0xFFFFFFFF
when this value is unknown or
unavailable.
Table 11-2
Skill Group Statistics (continued)
Statistic
Definition