Cisco Cisco Computer Telephony Integration Option 8.5 開発者ガイド
6-23
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field forms the
unique 64-bit key for locating this call’s records in the ICM
database. Only provided for Post-routed and
Translation-routed calls.
unique 64-bit key for locating this call’s records in the ICM
database. Only provided for Post-routed and
Translation-routed calls.
RouterCalKeyCallID
INT
The call key created by the ICM. The ICM resets this
counter at midnight.
counter at midnight.
RouterCallKey
SequenceNumber
SequenceNumber
INT
Together with RouterCallKeyDay and RouterCallKeyCallID
fields forms the TaskID.
fields forms the TaskID.
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or
the ICM.
the ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information element. unspecified, up
to 131 bytes.
to 131 bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in response to IVR
prompting.
prompting.
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.
peripheral. May contain the special value NULL_SERVICE
when not applicable or not available.
ServiceID (Optional)
INT
The ICM ServiceID of the service that the call is attributed
to. May contain the special value NULL_SERVICE when
not applicable or not available.
to. May contain the special value NULL_SERVICE when
not applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The number of the agent SkillGroup the call is attributed to,
as known to the peripheral. May contain the special value
NULL_SKILL_ GROUP when not applicable or not
available.
as known to the peripheral. May contain the special value
NULL_SKILL_ GROUP when not applicable or not
available.
SkillGroupID
(Optional)
(Optional)
INT
The ICM SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority
is not applicable or not available.
is not applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1
(Optional)
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.
CallStatus (optional)
SHORT
The current status of the call.
Keyword
Type
Description