Cisco Cisco Computer Telephony Integration Option 9.0 開発者ガイド
Chapter 5 CTI OS ActiveX Softphone Controls
The Silent Monitor StandAlone Com Object
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
This dialog is similar to the Make Call dialog. It allows you to initiate a
consultative Transfer (Transfer Init) or to place a Single Step Transfer call.
consultative Transfer (Transfer Init) or to place a Single Step Transfer call.
Enter the number you wish to dial by either typing it into the text box labeled
Number to Dial or by clicking the numbers on the displayed keypad. Once the
number is entered you can click on Conf Init to place a consultative transfer call
or Single Step to initiate a single step transfer. This will close this dialog. If you
choose to place a consultative call, the transfer button will change to Transfer
Complete. You must press this button to complete the transfer after talking to the
consult agent.
Number to Dial or by clicking the numbers on the displayed keypad. Once the
number is entered you can click on Conf Init to place a consultative transfer call
or Single Step to initiate a single step transfer. This will close this dialog. If you
choose to place a consultative call, the transfer button will change to Transfer
Complete. You must press this button to complete the transfer after talking to the
consult agent.
The transfer dialog also has a Mute Tones section that allows you to suppress
audio output of selected or all tones.
audio output of selected or all tones.
The More button brings up an additional section of the dialog displaying all
CallVariables along with any values set in the original call. The agent may change
or add values to send along with the consult call by double clicking on the
appropriate line in the Value column (see
CallVariables along with any values set in the original call. The agent may change
or add values to send along with the consult call by double clicking on the
appropriate line in the Value column (see
Figure 5-16 Expanded Dialog
The Silent Monitor StandAlone Com Object
The Silent Monitor StandAlone ComObject provides an interface for easy
integration with the CTI OS Silent Monitor functionality. The ComObject can be
used in Visual Basic as well as other host containers. This section demonstrates
the use of this control in Visual Basic.
integration with the CTI OS Silent Monitor functionality. The ComObject can be
used in Visual Basic as well as other host containers. This section demonstrates
the use of this control in Visual Basic.