Cisco Cisco Computer Telephony Integration Option 8.5 テクニカルリファレンス
129
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
AlertRings
The maximum amount of time that the
call’s destination will remain alerting,
specified as an approximate number of
rings. A zero value indicates to use the
peripheral default (typically 10 rings).
call’s destination will remain alerting,
specified as an approximate number of
rings. A zero value indicates to use the
peripheral default (typically 10 rings).
USHORT
2
CallOption
One of the values from
specifying additional peripheral-specific
call options.
call options.
USHORT
2
FacilityType
One of the values from
indicating the type of facility to be used.
USHORT
2
AnsweringMachine
One of the values from
specifying the action to be taken if the
call is answered by an answering
machine.
call is answered by an answering
machine.
USHORT
2
Priority
Set this field to TRUE if the call should
receive priority handling.
receive priority handling.
BOOL
2
PostRoute
When TRUE and a DialedNumber is
provided instead of a held call (single
step transfer), the Unified CCE
post-routing capabilities determine the
new call destination.
provided instead of a held call (single
step transfer), the Unified CCE
post-routing capabilities determine the
new call destination.
BOOL
2
NumNamed Variables
The number of NamedVariable floating
fields present in the floating part of the
message.
fields present in the floating part of the
message.
USHORT
2
NumNamedArrays
The number of NamedArray floating
fields present in the floating part of the
message.
fields present in the floating part of the
message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ActiveConnection DeviceID
The device ID of the device associated
with the currently active connection.
with the currently active connection.
STRING
64
HeldConnectionDevice ID
(optional)
(optional)
The device ID of the device associated
with the held connection. Either a Held
ConnectionDeviceID or DialedNumber
is required.
with the held connection. Either a Held
ConnectionDeviceID or DialedNumber
is required.
STRING
64
AgentInstrument (optional)
The agent’s ACD instrument number.
STRING
64
DialedNumber (optional)
The number to be dialed to effect a single
step transfer of the active call. Either a
HeldConnectionDeviceID or
DialedNumber is required.
step transfer of the active call. Either a
HeldConnectionDeviceID or
DialedNumber is required.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information.
UNSPEC
131
CallVariable1 (optional)
Call-related variable data.
STRING
41
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Table 5-118
TRANSFER_CALL_REQ Message Format (continued)