Cisco Cisco Computer Telephony Integration Option 8.5 テクニカルリファレンス

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Control Service
AlertRings
The maximum amount of time that the 
call’s destination will remain alerting, 
specified as an approximate number of 
rings. A zero value indicates to use the 
peripheral default (typically 10 rings).
USHORT
2
CallOption
One of the values from 
specifying additional peripheral-specific 
call options.
USHORT
2
FacilityType
One of the values from 
indicating the type of facility to be used.
USHORT
2
AnsweringMachine
One of the values from 
specifying the action to be taken if the 
call is answered by an answering 
machine.
USHORT
2
Priority
Set this field to TRUE if the call should 
receive priority handling.
BOOL
2
PostRoute
When TRUE and a DialedNumber is 
provided instead of a held call (single 
step transfer), the Unified CCE 
post-routing capabilities determine the 
new call destination.
BOOL
2
NumNamed Variables
The number of NamedVariable floating 
fields present in the floating part of the 
message.
USHORT
2
NumNamedArrays
The number of NamedArray floating 
fields present in the floating part of the 
message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ActiveConnection DeviceID 
The device ID of the device associated 
with the currently active connection.
STRING
64
HeldConnectionDevice ID 
(optional)
The device ID of the device associated 
with the held connection. Either a Held 
ConnectionDeviceID or DialedNumber 
is required.
STRING
64
AgentInstrument (optional)
The agent’s ACD instrument number.
STRING
64
DialedNumber (optional)
The number to be dialed to effect a single 
step transfer of the active call. Either a 
HeldConnectionDeviceID or 
DialedNumber is required.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information.
UNSPEC
131
CallVariable1 (optional)
Call-related variable data. 
STRING
41
Table 5-118
TRANSFER_CALL_REQ Message Format (continued)