Cisco Cisco Computer Telephony Integration OS 8.5 参照ガイド
About This Guide
Conventions
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Conventions
This manual uses the following conventions:
Discusses how to tailor and use the elements provided.
Provides information about broadcast statistics functionality.
Discusses problems that might be encountered and how to
deal with them.
deal with them.
Displays a complete business services script that contains
available functions. It also provides a sample DEF file that
displays the broadcast statistics configuration.
available functions. It also provides a sample DEF file that
displays the broadcast statistics configuration.
Displays a complete sample DEF file that displays the
ChangeBusyState command configuration for toggling the
NotReady button between the Ready/NotReady agent states.
ChangeBusyState command configuration for toggling the
NotReady button between the Ready/NotReady agent states.
Chapter
Description
Format
Example
Boldface type is used for user entries, keys,
buttons, and folder and submenu names.
buttons, and folder and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that you must
replace with a specific value
replace with a specific value
•
A title of a publication
•
A skill group is a collection of agents who share
similar skills.
similar skills.
•
Do not use the numerical naming convention that
is used in the predefined templates (for example,
persvc01).
is used in the predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco ICM Software
Database Schema Handbook.
Database Schema Handbook.
An arrow (>) indicates an item from a
pull-down menu.
pull-down menu.
The Save command from the File menu is referenced
as File > Save.
as File > Save.