Cisco Cisco Computer Telephony Integration Option 8.5 トラブルシューティングガイド

When silent monitor fails for any of the reasons described in the previous table, the supervisor desktop 
displays the error number as well as text describing the error. The following dialog occurs when a 
supervisor attempts to silent monitor an agent that is using a phone that does not support silent monitor.

The error is also logged in the supervisor desktop log.

04/20/07 20:58:11.734  2560  SupervisorSoftphone  Thd(3740)  CCtiOsSession::OnEvent( 

eControlFailureConf ), EnablementMask = ffffffff

04/20/07 20:58:11.734  2560  SupervisorSoftphone  Thd(3740)  CCtiOsSession::OnEvent, 

(PeripheralID:5000 FailureCode:1

PeripheralErrorCode:13144 AgentID:101 UniqueObjectID:agent.5000.101

MessageID:eControlFailureConf MessageType:eSuperviseCallRequest

ErrorMessage:IPCC Error [13144]Monitoring request has encountered error,

please make sure that Built-In-Bridge is turned on and the phone has the

monitoring capability FilterTarget:agent.5000.101

TargetCILClientID:VM3AGENT1-2560-3740)

The error is also logged in the CTI Server log.

20:53:23 cg1A-ctisvr Trace: CSTAUniversalFailureConfEvent -  

 

InvokeID=0x27000110Error=GENERIC_OPERATION 

20:53:23 cg1A-ctisvr Trace:      PRIVATE_DATA - PeripheralErrorCode=0x3358(13144) 

20:53:23 cg1A-ctisvr Trace: 

The JTAPI Gateway logs the error as well.  When JTAPI logs the error, it only logs the last 3 digits.  For 
example 13144 is logged as 144.

20:53:22 pg1A-jgw1 Trace: ThreadSuperviseCall::SilentMonitorCall: Call to 

call[16786470].startMonitor([SEP0015FAB8F3EB,30001],[SEP000D2890C160,13004],CiscoCall.Sile

nt_Monitor,CiscoCall.PlayTone_NoLocalOrRemote) encountered exception.  

com.cisco.jtapi.PlatformExceptionImpl: Monitor req 

20:53:22 pg1A-jgw1 Trace: MsgFailureConf:  InvID: 197149365 Status: 144