Cisco Cisco Process Orchestrator 2.X ユーザーガイド
17-5
Cisco Tidal Enterprise Orchestrator Reference Guide
OL-24928-01
Chapter 17 Managing Knowledge Base Articles
Creating a Knowledge Base Article
Creating a Knowledge Base Article
Knowledge base articles provide information to help understand the results of an activity, including a
summary of what has occurred, the possible cause of the result, and suggested actions to take to resolve
issues with an activity.
summary of what has occurred, the possible cause of the result, and suggested actions to take to resolve
issues with an activity.
TEO ships with pre-defined knowledge base articles or you can create your own knowledge base articles
to associate with activities in the process.
to associate with activities in the process.
To create a knowledge base article
Step 1
On the Definitions—Knowledge Base view, right-click and choose New > Knowledge Base.
The New Knowledge Base Properties dialog box displays.
Figure 17-2
New Knowledge Base Properties—General Tab
Step 2
On the General tab, enter the following information, as necessary:
Field
Description
Display name
Name of the knowledge base article
Type
Display-only. Type of object
Owner
The owner of the knowledge base article. This is typically
the creator of the knowledge base article.
the creator of the knowledge base article.
Click Browse to launch the Select User or Group dialog
box and change the owner.
box and change the owner.
Description
Brief description of the knowledge base article