Cisco PowerKEY CableCARD Module 803 トラブルシューティングガイド
Po
w
e
r
L
ED
B
li
n
k
P
a
tt
e
rn
Troubleshooting SSC Set-Tops with Single- and Triple-LEDs
If you see this…
Try this first…
Try this second…
Mark Repair Tag…
POWER
LED blinks twice quickly,
pauses, repeats continuously
[cA.rd/dn.Ld – CableCARD
[cA.rd/dn.Ld – CableCARD
®
module
download error]
Check RF levels at download frequency. If
needed, adjust levels
needed, adjust levels
Verify image is on BFS. If not, contact DNCS
operator to troubleshoot.
operator to troubleshoot.
D11. CableCARD Download
Incomplete
Incomplete
POWER
LED on or off, POWER
button unresponsive to power
[No display]
[No display]
Switch AC input and power cycle the set-top
R
ETURN
TO
C
ISCO
R
EPAIR
F1. No Power / Dead
POWER
LED on or off, POWER
button responsive to power
[No display]
[No display]
Connect to known good RF cable, power cycle
the set-top, and wait 5 minutes
the set-top, and wait 5 minutes
R
ETURN
TO
C
ISCO
R
EPAIR
D2. Unable to Connect to Network
POWER
LED on for two seconds, off
for two seconds, repeats continuously
[Br.xx – OS trap]
[Br.xx – OS trap]
Reboot set-top (Power off, unplug power cord,
plug power cord back in, then power the set-
top back on)
plug power cord back in, then power the set-
top back on)
Force a download by following these steps:
Disconnect the AC power cord from the back of
the set-top. Simultaneously reconnect the AC
power cord while pressing and holding the
POWER button until either the POWER LED
(single LED set-tops) or the REMOTE LED
(three LED set-tops) begins blinking. Press the
POWER button again so the LED blinks faster.
In a few seconds, the set-top will start
downloading code.
Disconnect the AC power cord from the back of
the set-top. Simultaneously reconnect the AC
power cord while pressing and holding the
POWER button until either the POWER LED
(single LED set-tops) or the REMOTE LED
(three LED set-tops) begins blinking. Press the
POWER button again so the LED blinks faster.
In a few seconds, the set-top will start
downloading code.
D7. Error Code (BRXX, ERXX, or
XXXX)
XXXX)
POWER
LED blinks 8 times quickly,
pauses, repeats continuously
[Stuck in Brick Mode]
[Stuck in Brick Mode]
Confirm set-top MAC address matches billing
MAC address and that set-top is authorized for
service. Have DNCS operator correct any
existing mismatch and send ‘Hit’ to set-top.
MAC address and that set-top is authorized for
service. Have DNCS operator correct any
existing mismatch and send ‘Hit’ to set-top.
S
EE
P
OWER
KEY
®
T
ROUBLESHOOTING
SECTION
IN
4019359 Troubleshooting Cisco’s Separable
Security Set-Tops
S2. Stays in Brick Mode (----)
S3. Invalid Sub Expire Date
S1. No EMMs / ISE / EA
S3. Invalid Sub Expire Date
S1. No EMMs / ISE / EA
POWER
LED blinks twice, pauses
for one second, repeats
T
T
HREE
-LED S
ET
-T
OPS
-
LEDs blink
in a rotating pattern to the left,
continuously
[h.xxx – Hunt mode, will not
download]
continuously
[h.xxx – Hunt mode, will not
download]
Connect to known good RF cable, power cycle,
then force download by turning the set-top off.
Press and hold the POWER button until the
POWER LED begins blinking. Press POWER
again so the LED blinks faster. After a few
seconds, the set-top will start downloading
code.
then force download by turning the set-top off.
Press and hold the POWER button until the
POWER LED begins blinking. Press POWER
again so the LED blinks faster. After a few
seconds, the set-top will start downloading
code.
Confirm hardware type on set-top label is
associated with ROM version file on DNCS,
then compare with known good set-top of same
type.
associated with ROM version file on DNCS,
then compare with known good set-top of same
type.
D6. DHCT in Hunt Mode (hXXX)
POWER
LED blinks three times,
pauses, repeats continuously
T
T
HREE
-LED S
ET
-T
OPS
- LEDs
rotate left, rotate right, repeat
continuously
[r.xxx – Will not download]
continuously
[r.xxx – Will not download]
Perform force download to known good set-top
by following these steps: Disconnect the AC
power cord from the back of the set-top.
Simultaneously reconnect the AC power cord
while pressing and holding the POWER button
until either the POWER LED (single LED set-
tops) or the REMOTE LED (three LED set-
tops) begins blinking. Press the POWER
button again so the LED blinks faster. In a few
seconds, the set-top will start downloading
code.
by following these steps: Disconnect the AC
power cord from the back of the set-top.
Simultaneously reconnect the AC power cord
while pressing and holding the POWER button
until either the POWER LED (single LED set-
tops) or the REMOTE LED (three LED set-
tops) begins blinking. Press the POWER
button again so the LED blinks faster. In a few
seconds, the set-top will start downloading
code.
If known good set-top of same type and revision
does not download, contact DNCS operator to
resolve network issue.
does not download, contact DNCS operator to
resolve network issue.
D2. Unable to Connect to Network
Set-top continually reboots
Power cycle the set-top
R
ETURN
TO
C
ISCO
R
EPAIR
D5. Constantly Resets / Reboots