Cisco Headend System Release 2.5
Chapter 5 Troubleshooting
128
736107 Rev D
Symptom
Type of
DHCT
Possible Solution
Sub Expire
shows expired
or past date
Deployed
1
Follow these steps:
a
Confirm that the CableCARD module is authorized for
service in the billing system.
b
Confirm that the CableCARD module is authorized for
service in the DNCS.
c
Send an instant hit to the CableCARD module.
d
Stage the CableCARD module again.
2
Follow these steps:
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on the
CableCARD module.
b
Stage the CableCARD module again.
3
If these steps do not work, return the SSC DHCT to us for
repair. Mark the repair tag with S3. Invalid Sub Expire
Date.
Insufficient
number of
EMMs
Unstaged
or
Deployed
1
Follow these steps:
a
Confirm that the CableCARD module is authorized for
service in the billing system.
b
Confirm that the CableCARD module is authorized for
service in the DNCS.
c
Send an instant hit to the CableCARD module.
d
Stage the CableCARD module again.
2
Follow these steps:
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the module] on the
CableCARD module.
b
Stage the CableCARD module again.
3
If these steps do not work, return the SSC DHCT to us for
repair. Mark the repair tag with S1. No EMMs/ISE/EA.