Cisco Cisco StadiumVision Mobile Reporter メンテナンスマニュアル
© 2011 Cisco Systems, Inc. All rights reserved.
Page 85 of 94
Symptom
Possible Cause
Action
The TV is dark.
●
No power to the TV (no lights
- either red or green).
- either red or green).
●
TV not turned on.
●
TV set to wrong input.
●
DMP is not power on.
●
DMP is not configured in the
system
system
●
DMP does not have an SV
Daemon installed (DMP
4305G only)
Daemon installed (DMP
4305G only)
●
DMP is tuned to a full-screen
video channel which has no
video
video channel which has no
video
●
DMP has a content problem
(e.g. it might be using a
message template but the
playlist is not loaded on the
DMP).
(e.g. it might be using a
message template but the
playlist is not loaded on the
DMP).
●
There is a cabling issue with
the cables connecting the
DMP to the switch.
the cables connecting the
DMP to the switch.
●
The SD card could be bad or
missing.
missing.
●
Assure that the TV is plugged in and that the outlet
has power.
has power.
●
Turn on the TV.
●
Use the TV IR remote to verify the TV is on the
correct input.
correct input.
●
Ensure that the DMP has power (check if DMP
LED lamps are lit and if not, make sure the DMP
power switch is engaged (4310 only) or the switch
port is configured.
LED lamps are lit and if not, make sure the DMP
power switch is engaged (4310 only) or the switch
port is configured.
●
Add the DMP to StadiumVision Director database.
●
Use DMP IR remote to power on TV.
- If TV does not power on via DMP IR remote,
check he RS-232 cable and port connections.
- If TV does not power on via DMP IR remote,
push the Template to the DMP and try again.
- If TV still does not power on, check the RS-232
commands configured in StadiumVision
Director.
Director.
●
Change the DMP channel (if necessary, change the
DMP default channel or the failover URL).
DMP default channel or the failover URL).
●
Download appropriate content to the DMP using the
StadiumVision Director Control Panel Setup tab.
StadiumVision Director Control Panel Setup tab.
●
Make sure the DMP is properly connected to the
Ethernet switch and that the cables are good.
Ethernet switch and that the cables are good.
●
Verify that the SD card is present and properly
seated. If nothing else has worked, try replacing the
SD card. Assure that the DMP has a default URL
set to a working channel, so that worse case is full
screen video instead of a blank screen
seated. If nothing else has worked, try replacing the
SD card. Assure that the DMP has a default URL
set to a working channel, so that worse case is full
screen video instead of a blank screen
Graphics are “cut off” or do not
appear properly on the TV
screen.
appear properly on the TV
screen.
●
The aspect ratio of the TV is
not set correctly.
not set correctly.
●
The incorrect template has
been applied.
been applied.
●
Check the TV Aspect Ratio and Overscan settings.
Set Aspect Ratio to Normal and Overscan off.
Set Aspect Ratio to Normal and Overscan off.
●
If the above TV settings are not available or do not
fix the problem, adjust the X/Y Position or Scaling in
Devices>DMP>Display Specs.
fix the problem, adjust the X/Y Position or Scaling in
Devices>DMP>Display Specs.
●
Ensure that the correct content template is being
used for the attached DMP model. (1920x1080 for a
DMP 4310G; 1366x768 for a DMP 4305G )
used for the attached DMP model. (1920x1080 for a
DMP 4310G; 1366x768 for a DMP 4305G )
The TV shows a butterfly.
●
The SV Daemon is not
installed.
installed.
●
The SD card is missing,
improperly seated, or bad
(DMP 4305G only)
improperly seated, or bad
(DMP 4305G only)
●
The DMP does not have the
Flash template installed.
Flash template installed.
●
The DMP is not configured in
the StadiumVision Director
database.
the StadiumVision Director
database.
●
Install the SV Daemon.
●
Install a working SD card. Also, assure that a
failover URL is set for this DMP: this will at least
insure that in the absence of a working SD card, full
screen video is displayed.
failover URL is set for this DMP: this will at least
insure that in the absence of a working SD card, full
screen video is displayed.
●
Install the Flash template.
●
Add the DMP to the StadiumVision Director
database.
database.