Cisco Cisco Unified Operations Manager 8.0 プリント

Customer Case Study

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EXECUTIVE SUMMARY

RENAULT GROUP

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Industry: Automobile manufacturing

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Location: Headquarters in France

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Number of Employees: 129,000 employees

worldwide, present in 118 countries

Note: This Case Study is about the European and
Moroccan Deployment (30K IP Phones today)

BUSINESS CHALLENGE

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Help ensure service quality across multiple

sites with multiple Unified Communications
products and varying product releases

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Need view-at-glance of system health for rapid

issue identification

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Deploy more efficient, accurate monitoring

solution

SOLUTION

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Cisco Unified Operations Manager 2.1 across

five clusters

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Cisco Unified Service Monitor 2.1 with five

Cisco 1040 sensors

RESULTS

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20 engineers using Cisco Unified Operations

Manager to provide 24-hour monitoring to help
ensure service quality

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Single monitoring solution for multiple sites

and across various Unified Communications
products and releases

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Reduced time to address issues

Ensuring Unified Communications Availability with Cisco Unified
Operations Manager

Business Challenge

Renault Group is a car manufacturing company headquartered in

France, with locations in 118 countries and 129,000 employees

worldwide. Renault represents three brands: Renault, Dacia, and

Nissan. Renault currently has Cisco

Unified Operations Manager

monitoring Europe and Morocco across 30,000 end points today. This

report describes the current deployment. Based on current success

with Cisco Unified Operations Manager, further deployments are in

progress or planned in India, Brazil and the North America.

Prior to the implementation of the Cisco

Unified Communications

Suite, Renault used a combination of Cisco and third-party products to

monitor the Unified Communications deployment, including

CiscoWorks IP Telephony Environment Monitor (ITEM), Cisco

Real-

Time Monitoring Tool (RTMT), and a third-party network monitoring

solution. Although these tools allowed Renault IT staff to do their jobs,

there were shortcomings that affected efficiency and productivity.

Renault needed a single monitoring solution to cover all sites, with

numerous Unified Communications products and applications and

various levels of releases across these products.

Describing the limitations of the previous tools, Cedric Morin, the voice

IT manager at Renault, says, “ITEM didn’t have a good user interface,

and didn’t provide topological representation, which is mandatory for

us. Cisco RTMT is a good troubleshooting tool but with limitations; it

does not scale to multiple clusters, each Cisco Unified Communications Manager release needs its associated Cisco

RTMT release, and it can monitor only Communications Manager without covering other components such as Cisco

Unity and Unified Communications Contact Center Express (UCCX). We tried to monitor the France cluster using a

third-party network management product but had issues with false alarms. That tool generated around 14000 false

positive alerts per day for each subscriber!”

Morin adds: “Basically, we did not have an efficient monitoring solution, and our challenge was to provide 24-hour

monitoring for the entire Unified Communications infrastructure using the least number of resources. We needed a

single tool to cover all the Unified Communications devices across multiple clusters, and we needed coverage of a

wide range of product versions since Renault has deployments running various versions of Cisco Unified

Communications Manager, Cisco Unity

, and other Unified Communications devices. And we needed a good

topology view to enable the IT managers to get a view at a glance of the health of the system.”