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IPCC Express Gateway to ICM
IP Phones for
Desktop /
Endpoint
Monitoring
ICM 7.0(0)
ICM 7.0(0) SR1
ICM 7.1(3)
ICM 7.5(2)
7911
7911G
7940
7941
7960
7961
7970
7971
1. Upgrades are also supported from all the corresponding Cisco CRS or Unified CCX SR releases mentioned in this column.
2. UCM 4.1 is EoL.
3. CRS 4.1 should have a 72GB HD and 2G RAM minimum.
4. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
2. UCM 4.1 is EoL.
3. CRS 4.1 should have a 72GB HD and 2G RAM minimum.
4. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified
Contact Center Express or Unified CCX.
5. The hardware is compatible with OS 2003.1.2a and higher.
6. EOS (End of Sales) items are supported only for upgrade purposes.
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/
6. EOS (End of Sales) items are supported only for upgrade purposes.
7. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
8. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
9. The supported processor speed for HPDL380-G5 is 2.33 GHz.
10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/
en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351.
11. Only Standard Protection mode is supported.
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
12. It is recommended that you always use the latest compatible version of Backup and Restore. See http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des for the most
currently available software.
13. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
14. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: Microsoft Internet Explorer version 5.5 or higher,
Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher (if the computer is running Microsoft Windows
2000).
16. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the CRS Application Administration web application. This is not
necessary when using it with CAD or CSD.
Cisco CRS and Cisco IP IVR, Release 4.1(1) SR1 Solution Set (Sheet 3 of 3)