Cisco Cisco Customer Response Solution Downloads デザインガイド
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Cisco IPCC Express Solution Reference Network Design
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Chapter 5 Basics of Call Center Sizing
Planning Resource Requirements for Call Center Sizing
Note that changes in BHCA, CCT, and service level will affect the overall number of ports and agents
required in a call center. Each increase or decrease in call handling time will affect the number of ports
much more dramatically than in a smaller call center.
required in a call center. Each increase or decrease in call handling time will affect the number of ports
much more dramatically than in a smaller call center.
For more gateway sizing guidance, refer to the Cisco IP Telephony Solution Reference Network Design
documentation available online at
documentation available online at