Cisco Cisco Customer Response Solution Downloads デザインガイド
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Cisco Unified Contact Center Express Solution Reference Network Design, Release 4.1
Chapter 3 Cisco Unified Contact Center Express Deployment Models
Other Design Considerations
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CRS Logs
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The CRS Database (comprised of 4 data stores)
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BARS (Backup and Recovery System) data
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Recording Files.
Systems planners and designers should attempt to estimate the impact of each in order to determine
hard disk requirements. The Cisco Customer Response Solutions Installation Guide provides more
information about disk size requirements for very large installations.
hard disk requirements. The Cisco Customer Response Solutions Installation Guide provides more
information about disk size requirements for very large installations.
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The Cisco Unified CallManager sizing tool assumes devices are evenly distributed across all servers
within a Cisco Unified CallManager Cluster. Because it is recommended that ALL CTI Ports and
CTI Route Points be configured as part of a device pool that homes primarily to the same Cisco
Unified CallManager Server as the primary CTI Manager being used, it may be required to run the
Cisco Unified CallManager sizing tool on a per location or per server basis.
within a Cisco Unified CallManager Cluster. Because it is recommended that ALL CTI Ports and
CTI Route Points be configured as part of a device pool that homes primarily to the same Cisco
Unified CallManager Server as the primary CTI Manager being used, it may be required to run the
Cisco Unified CallManager sizing tool on a per location or per server basis.
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The Cisco Unified CallManager QSIG path replacement feature is not supported for Unified CCX
calls. For additional information about Unsupported Features in Cisco Unified CallManager, see the
4.1x release notes for Cisco Customer Response Solutions available on line at
calls. For additional information about Unsupported Features in Cisco Unified CallManager, see the
4.1x release notes for Cisco Customer Response Solutions available on line at
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Cisco Unified CallManager Forced Authorization Codes and Client Matter Codes are not allowed
to be used on the same Cisco Unified CallManager cluster where Unified CCX is installed. This is
for any Cisco Unified CallManager phones and users— not just Unified CCX agents. The resolution
to this is to deploy two separate Cisco Unified CallManager clusters. For details on why this is not
supported, see the Cisco CRS Release Notes available on line at:
to be used on the same Cisco Unified CallManager cluster where Unified CCX is installed. This is
for any Cisco Unified CallManager phones and users— not just Unified CCX agents. The resolution
to this is to deploy two separate Cisco Unified CallManager clusters. For details on why this is not
supported, see the Cisco CRS Release Notes available on line at:
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The Unified CCX Gateway PG can be added to any of these models except for Model 1, the
CallManager co-resident model. The PG process must run on the server(s) with the CRS Engine
component(s).
CallManager co-resident model. The PG process must run on the server(s) with the CRS Engine
component(s).
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Sometimes new releases of Cisco Unified CallManager will not support Unified CCX immediately
at Cisco Unified CallManager first customer ship (FCS) time. Some organizations may be early
adopters of new Cisco Unified CallManager releases and may be slowed from migrating to new
Cisco Unified CallManager releases and using new Cisco Unified CallManager features if Unified
CCX is installed with that same Cisco Unified CallManager cluster. Therefore, in some scenarios,
it may make sense to have a separate Cisco Unified CallManager cluster for Unified CCX.
at Cisco Unified CallManager first customer ship (FCS) time. Some organizations may be early
adopters of new Cisco Unified CallManager releases and may be slowed from migrating to new
Cisco Unified CallManager releases and using new Cisco Unified CallManager features if Unified
CCX is installed with that same Cisco Unified CallManager cluster. Therefore, in some scenarios,
it may make sense to have a separate Cisco Unified CallManager cluster for Unified CCX.
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Configurations with a remote IVR with Cisco Unified CallManager are generally not supported
except on a case-by-case basis using the bid assurance process.
except on a case-by-case basis using the bid assurance process.