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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)

Chapter 5 Cisco Discovery Protocol Support

Using the CDP Driver

Starting a system on which Cisco Unified CCX is installed enables the CDP driver. You can use CDP to
allow CiscoWorks to discover and manage your Cisco Unified CCX systems.

CiscoWorks uses the CDP cache MIB of the direct neighboring device to discover the Cisco Unified
CCX server. You can use CiscoWorks to query other Cisco Unified CCX-supported MIBs for provisions
or statistics.

Accessing CDP Driver Control

You can control the CDP driver using the CISCO-CDP-MIB.

Warning

Alter the CDP setting only in special cases. For example, you might restart the CDP driver from the
Control Panel at run time to pick up the latest IP configuration changes without resetting the system.

Installing the CDP Driver

The Cisco Unified CCX installation process installs the CDP driver. After completion of a successful
Cisco Unified CCX installation, the CDP driver resides in the list of device drivers under the Windows
Control Panel.

Starting the CDP Driver

To start the CDP driver, follow these steps:

Step 1

Choose Start > Settings > Control Panel.

Step 2

Double-click System.

Step 3

Click the Hardware tab.

Step 4

Click Device Manager.

The Device Manager window appears.

Step 5

Choose View > Devices by connection.

Step 6

Choose View > Show hidden devices.

Note

If CDP Driver is not seen, right-click on any node and select the option Scan for Hardware
Changes. Check if the CDP Driver now appears.

Step 7

Double-click CDP Driver.

Step 8

Click the Driver tab.

Step 9

Click Start to start the driver (Default = Start).

Step 10

Click OK.