Cisco Cisco Customer Response Solution Downloads プリント
Diagnosing and Correcting Cisco CRA Problems
CRA Editor Problems
30
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Parameters from user-defined steps made using the CRA SDK are
not configurable from CRA Administration
not configurable from CRA Administration
Symptom
You create steps using the CRA SDK and set variables to be
configurable as parameters but you cannot access them from the CRA
Administration web pages.
Administration web pages.
Possible Cause
The .jar files and classes are not included in the system classpath.
Recommended Action
Make sure the .jar file or classes are included in the system
classpath.
Remote functionality is not available in the CRA Editor
Symptom
The Remote Functionality options, such as Debug, Test DB, and Refresh
DB Scheme, are not available in the CRA Editor.
Possible Cause
Some parameters in the ccndir.ini file are incorrect.
Recommended Action
1.
From the CRA Administration web page, choose Tools > Plug-ins and click
the Cisco CRA Editor hyperlink.
the Cisco CRA Editor hyperlink.
2.
Choose Download the directory access configuration file and follow the
on-screen instructions to save the file as specified.
on-screen instructions to save the file as specified.
3.
Restart the CRA Editor.
Change a string variable to an integer
Symptom
You want to change a string variable to an integer.
Recommended Action
Use the Set step, which supports the conversion of a string
to any numerical type.