Cisco Cisco Unified Contact Center Enterprise 9.0(2)
Table 23: Service Tab Field Descriptions
Description
Field
(selection list) The media routing domain associated with the service.
Media routing domain (required)
The number of this service as understood by the selected peripheral. Use
the application number, gate number, split number, or skill number. This
the application number, gate number, split number, or skill number. This
Peripheral number (required)
value must be unique among all services for a peripheral, but need not
be unique across peripherals.
be unique across peripherals.
The local name for the peripheral's service. This value must be unique
among all services associated with the peripheral, but need not be unique
among all services associated with the peripheral, but need not be unique
Peripheral name (required)
across peripherals. For example, each peripheral can have a service named
Sales.
Sales.
The enterprise name of the service. This name must be unique among all
the services in the enterprise. If you click in this box after entering the
the services in the enterprise. If you click in this box after entering the
Name (required)
peripheral name, the software automatically creates this name by
appending the peripheral name to the selected peripheral. For example:
Boston_PG_1.Sales.
appending the peripheral name to the selected peripheral. For example:
Boston_PG_1.Sales.
(optional) A string of parameters the Unified ICM system sends to the
peripheral to initialize the service.
peripheral to initialize the service.
Config param
For Unified CCE peripherals and for non-voice MRDs, the value of this
field is always one (“ignore abandoned calls”) since you cannot track
field is always one (“ignore abandoned calls”) since you cannot track
Service level type (required)
abandoned calls in these cases. The Configuration Manager tools do not
allow this field to be changed for Unified CCE peripherals and non-voice
MRDs. The allowed values here are constrained by the formula:
allow this field to be changed for Unified CCE peripherals and non-voice
MRDs. The allowed values here are constrained by the formula:
If (MRD == CISCO_VOICE) && Peripheral != IPCC) then
<any_valid_value> Else only 0/1 allowed.
Default value at runtime. This can be overriden for individual services
(Service table). If not, then this value is used if valid. If this entry is
(Service table). If not, then this value is used if valid. If this entry is
Service level threshold (required)
negative, the default is obtained from the ServiceLevelThreshold table,
then the MRDomain table. Default entry is -1, which must be displayed
in text, and not as a number.
then the MRDomain table. Default entry is -1, which must be displayed
in text, and not as a number.
Ignored for non-voice services.
Peripheral service level type
Indicates that this was originally configured by Peripheral Auto Config
and this service is no longer used by the peripheral.
and this service is no longer used by the peripheral.
No longer used by peripheral
Advanced Tab
This tab allows you to view (and define or edit, if you have maintenance access) advanced
properties of the selected service.
properties of the selected service.
Table 24: Advanced Tab Field Descriptions
Description
Field
Type of service level calculation to be used in the Peripheral Service
Level fields of the Service Real Time and Service Half Hour tables.
Level fields of the Service Real Time and Service Half Hour tables.
Peripheral service level type (required)
Identifies an imported schedule associated with the service.
Schedule name
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 7: Configuring Skill Targets
Services