Cisco Cisco IP Contact Center Release 4.6.2

In the Configuration Manager menu, select Tools > List Tools > Enterprise Skill Groups List.
The Enterprise Skill Group List window appears.

In the Select filter data box, select the filters you want and click Retrieve. This enables the Add
button and lists the currently defined skill groups for the selected business entity(s).

Click Add, and in the Attributes tab, enter values for the following fields:

a.

Name. A name for the enterprise skill group. This name must be unique among all
enterprise skill groups in the system. A name for the enterprise skill group. This name
must be unique among all enterprise skill groups in the system.

b.

Business Entity. If partitioning is enabled, the business entity to which the enterprise skill
belongs.

c.

Description. Any other information about the enterprise skill group.

Click Save to save the changes.

Click the Members tab.

In the Members tab, click Add.

In the Add Enterprise Skill Group Member dialog, select the skill groups you want to add and
click OK. The dialog closes and the selected skill groups are listed as members in the Members
tab.

Note: The Skill Group list includes base skill groups as well as primary and secondary groups
for those switches that support them. Typically, add either the base group or the associated
primary and secondary groups, but not all three, to the enterprise skill group.

Click Save to save the changes to the database.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)