Cisco Cisco Unified Contact Center Enterprise 9.0(2) デザインガイド
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 8 Securing Unified CCE
Patch Management
Cisco Unified ICM, Unified CCE, and Cisco Voice Portal Agents are available at
Other voice application agents are available at
Third-Party Applications Dependencies
Cisco Security Agent can reside on the same server with only those supported applications listed in the
Hardware and System Software Specification Guide or the installation guides for the Cisco Security
Agent you are installing. For more details on the installation of Cisco Unified ICM agents, refer to the
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions, available at
Hardware and System Software Specification Guide or the installation guides for the Cisco Security
Agent you are installing. For more details on the installation of Cisco Unified ICM agents, refer to the
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions, available at
Note
Cisco does not test or support other intrusion prevention products by vendors such as Sygate, McAfee,
and so forth. Such products are capable of blocking legitimate application functionality if they
incorrectly identify that application as a security threat. Just as it is the case with CSA, these products
must be specifically configured to allow legitimate operations to execute.
and so forth. Such products are capable of blocking legitimate application functionality if they
incorrectly identify that application as a security threat. Just as it is the case with CSA, these products
must be specifically configured to allow legitimate operations to execute.
Patch Management
Security Patches
The security updates qualification process for Contact Center products is documented at
This process applies to the application servers running the standard Windows Operating System, not the
customized Cisco Unified Communications operating system (CIPT OS).
customized Cisco Unified Communications operating system (CIPT OS).
Upon the release of a Critical or Important security update from Microsoft, Cisco assesses the impact on
the Unified ICM-based applications and releases a field notice with this assessment, typically within 24
hours. For the security updates categorized by Cisco as Impacting, Cisco continues to test its products
to further determine if there are any potential conflicts. An impact assessment bulletin is published
typically a few days after Microsoft releases the security updates. This impact assessment bulletin can
be found under Cisco Event Responses at:
the Unified ICM-based applications and releases a field notice with this assessment, typically within 24
hours. For the security updates categorized by Cisco as Impacting, Cisco continues to test its products
to further determine if there are any potential conflicts. An impact assessment bulletin is published
typically a few days after Microsoft releases the security updates. This impact assessment bulletin can
be found under Cisco Event Responses at:
Customers should follow Microsoft's guidelines regarding when and how to apply these updates. Cisco
recommends that Contact Center customers separately assess all security patches released by Microsoft
and install those deemed appropriate for their environments. Cisco will continue to provide a service of
separately assessing and, where necessary, validating higher-severity security patches that may be
relevant to the Contact Center software products.
recommends that Contact Center customers separately assess all security patches released by Microsoft
and install those deemed appropriate for their environments. Cisco will continue to provide a service of
separately assessing and, where necessary, validating higher-severity security patches that may be
relevant to the Contact Center software products.