Cisco Cisco IP Contact Center Release 4.6.1 インストールガイド
B-3
Cisco ICM Software WebView Installation Guide
OL-0730-04
Appendix B Troubleshooting Tips
Troubleshooting by following the call flow
Step 2
IS displays WebView to the user.
Note
in ICM authentication is handled by IIS/NT authentication, no UI
Server requests are necessary
Server requests are necessary
Step 3
After several requests and responses (steps 1 and 2 repeated a few times) client
requests a report.
requests a report.
Step 4
NewAtlanta is called to compile the JSP page.
Step 5
Jaguar component is invoked to query the database.
Step 6
Query is sent based on the template chosen.
Step 7
Data is returned to Jaguar.
Step 8
Jaguar renders the data as HTML based on the chosen template.
Step 9
NewAtlanta uses the HTML to finish compiling the page.
Step 10
Page is served back to user.
Example B-1
Troubleshooting: What can be observed from the call flow
If the problem is…
Try looking at…
Can't log in under CEM/Integrated
The ServletExec log
Can't log in under ICM
ICM Config Manager
No items are displayed
The Jaguar log
No pages are displayed
Check that “Show friendly HTTP error messages" is disabled
in Internet Explorer to ensure you are seeing an accurate error
message.
in Internet Explorer to ensure you are seeing an accurate error
message.
Check that the “Default Web Site" is running under Control
Panel->Administrative Tools->Internet Services Manager
Panel->Administrative Tools->Internet Services Manager
No templates are found
Make sure the Jaguar service is running, and that the templates
exist on the hard drive of the WebView server.
exist on the hard drive of the WebView server.
Report comes back blank or with an error
message
message
The Jaguar log