Cisco Cisco IP Contact Center Release 4.6.1 メンテナンスマニュアル

To check data integrity at any time:

Invoke Configuration Manager by double-clicking its icon in the Administration Tools folder.

Select Configure ICM> Administration > Integrity Check from the menu bar. The following
dialog box appears:

Figure 19: Integrity Check Dialog Box

Select specific checks to execute, or select All to perform all the checks.

Select Start to perform the checks. If any integrity problems are found, Configuration Manager
displays a message describing the problems.

When you have performed all the checks you want, select Done to dismiss the Integrity Check
dialog box.

The specific data integrity check procedures are listed in the following table.

Checks for the value NULL in specific fields in the database that must not be
null. It also checks that the value of the RoutingClient.PeripheralID is NULL
for routing clients associated with a NIC.

Null

Checks for appropriate relationships among peripherals, targets at peripherals
(services, skill groups, agents, and translation routes), trunk groups, network
targets, announcements and peripheral targets.

Targets

Checks that ID fields cross-referenced from several tables correspond to existing
records.

Routes and Numbers

Checks for valid cross-references among scripts, call types, and dialed numbers.

Scripts

Checks for valid cross-references among enterprise services and services, and
between enterprise skill groups and skill groups. Also performs several other
checks on skill groups, trunks, etc.

Enterprise

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x