Cisco Cisco Unified Contact Center Enterprise 9.0(2) リリースノート

Figure 53: Announcement Properties - Announcement Tab

Define Announcement node properties as follows:

1. Select an announcement from the Announcements list.

2. Optionally, add comments.

How to Route a Call to a Scheduled Target

You can send a call to a target that is configured to handle a specific number of simultaneous
contacts based on a periodic schedule by using the Scheduled Select node in the Targets tab of
the Palette.

Figure 54: Schedule Select Icon

ICM software keeps track of the schedule and the number of calls sent to the target. The routing
client informs ICM software when a call at the target ends, so ICM software always knows how
many calls are currently in progress at the target and whether it can handle an additional call.

When ICM software executes the Scheduled Select Node, it searches the list of selected targets
for one that is capable of handling the contact, based on its current schedule. If a target is found,

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)