Cisco Cisco IPCC Web Option ユーザーガイド
2-7
ICM WebView Online Help
Working with Reports
Set the refresh rate
Step 2
Click the radio button next to the name of the template you want to use for your
drill-down report.
Step 3
Click the Save changes and return to report link to view the modified report.
Step 4
Save the report definition to save your changes.
Drill-down availability
Drill-downs are not available in all reports. The rules for drill-downs are:
You cannot assign drill-downs to reports on:
• Peripherals
• Peripheral Skill Groups
• Routes
Set the refresh rate
You can define how often you want WebView to refresh the data displayed in
real-time reports.
Note: You can disable automatic screen refreshes by checking the Disable
Note: You can disable automatic screen refreshes by checking the Disable
automatic screen refresh checkbox on an open report window.
To set the refresh rate
Step 1
On an open report window, click the Refresh menu option. The Set Refresh Rate
page opens.
Step 2
Select the refresh rate from the Rate in Seconds from the drop-down menu.
Step 3
Click the Save changes and return to report link to view the modified
report.Save the report definition to save your changes.
Table 2-2 Drill Down Rules
Drill down from:
To:
Base-only skill group
Peripheral Skill Group templates
Enterprise Service
Peripheral Service templates
Enterprise Skill Group
Peripheral Skill Group templates
Peripheral Service
Routes templates
Peripheral
Peripheral Service templates