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Skill Group Reports

entskg08: FTE for Enterprise Skill Group Half Hour Report

Data:

Enterprise Skill Group

The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Skill Group

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day,

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

FTE Log On

The FTE value for the number of agents logged on to the system during an

interval.
Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf / 1800

FTE Not Ready

The FTE value for the number of agents in the Not Ready state during an

interval.
Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 1800

FTE Avail

The FTE value for the number of agents in the Available state during an

interval.
Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 1800

FTE Active

The FTE value for the number of agents in the Talking In, Talking Out, and

Talking Other states during an interval.
Derived from: Skill_Group_Half_Hour.TalkTimeToHalf / 1800

FTE Wrap Up

The FTE value for the number of agents who are involved in after-call work

during an interval.
Derived from: (Skill_Group_Half_Hour.WorkReadyTimeToHalf +

Skill_Group_Half_Hour.WorkNotReadyTimeToHalf) / 1800