Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド

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Agent Reports

agtper27: Agent Peripheral Historical All Fields Report

The total number of seconds that outbound Preview calls were placed on hold 

by the agent in the skill group during the half-hour interval. This data element 

is based on HoldTime from the Termination_Call_Detail record. The value is 

updated in the database when the after-call work associated with the call (if 

any) has completed. 
Derived from: Agent_Skill_Group_Half_Hour.PreviewCallsOnHoldTimeToHalf

The total number of completed agent reservation calls made by the agent in 

the skill group during the half-hour interval. The value is updated in the 

database when the after-call work time associated with the call (if any) has 

completed. 
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsToHalf

The total seconds the agent in the skill group was in the Reserved state during 

the half-hour interval. ReservedStateTime is included in the calculation of 

LoggedOnTime. 
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTimeToHalf

The number of seconds the agent spent talking on agent reservation calls 

during the half-hour interval. TalkReserveTime is included in the calculation of 

LoggedOnTime. 
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsTalkTimeToHalf

The total number of completed agent reservation calls that the agent in the 

skill group placed on hold at least once. The value is updated in the database 

when the after-call work time associated with the call (if any) has completed.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsOnHoldToHalf

The total number of seconds agent reservation calls were placed on hold by 

the agent in the skill group during the half-hour interval. This data element is 

based on HoldTime from the Termination_Call_Detail record. The value is 

updated in the database when the after-call work associated with the call (if 

any) has completed. 
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsOnHoldTimeToHalf