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Peripheral, Route, and Routing Client Reports

routes13: Route Historical All Fields Report

The total number of tasks answered by agents, IVRs, or voice-mail ports for 

the route during the half-hour interval. 
Derived from: Route_Half_Hour.CallsAnsweredToHalf 

The longest time in seconds a call was in queue for the route before being 

abandoned during the half-hour interval. This includes the LocalQTime, 

DelayTime, and RingTime for the call from the Termination_Call_Detail record. 
Derived from: Route_Half_Hour.LongestCallAbandTime 

The longest time in seconds a call was in queue for the route before being 

answered during the half-hour interval. This includes the LocalQTime for the 

call from the Termination_Call_Detail record. 
Derived from: Route_Half_Hour.LongestCallDelayQTime 

A value used internally by the ICM software to track virtual time. 
Derived from: Route_Half_Hour.RecoveryKey 

A value used internally by the ICM software to track virtual time. 
Derived from: Route_Half_Hour.RecoveryDay 

The total number of tasks to the route that were too short to be considered 

abandoned during the half-hour interval. A call is determined to be a short call 

if it is abandoned before the Abandoned Call Wait Time expired. Short tasks 

are not considered abandoned, nor are they accounted for in any of the ICM 

abandoned tasks calculations. 
Derived from: Route_Half_Hour.ShortCallsToHalf 

The time, in seconds, accumulated by tasks that were too short to be counted 

as abandoned during the half-hour interval. These tasks were abandoned 

before the abandoned call wait time expired. 
Derived from: Route_Half_Hour.ShortCallsTimeToHalf