Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド

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Service Reports

persvc27: Peripheral Service Real Time All Fields Report

after-task work for the task. It is based on TalkTime from 

Termination_Call_Detail. It therefore includes the HoldTime associated with 

the task. AutoOutCallsTalkTime is updated in the database when the after-task 

work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsTalkTimeHalf

The total handle time, in seconds, for completed AutoOut (predictive) tasks 

handled by agents for this service for the current 5 minutes. Handle time 

includes WorkTime, TalkTime, and HoldTime, all of which are taken from the 

Termination_Call_Detail record. The value is updated in the database when 

the after-task work time associated with the task (if any) has completed.
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeTo5

The total number of seconds AutoOut (predictive) tasks were placed on hold 

by agents for this service since midnight. This data element is based on 

HoldTime from the Termination_Call_Detail record. The value is updated in the 

database when the after-task work associated with the task (if any) has 

completed. 
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeToday

The total number of seconds that AutoOut (predictive) tasks were placed on 

hold by agents in the skill group during the half-hour interval. This data 

element is based on HoldTime from the Termination_Call_Detail record. The 

value is updated in the database when the after-task work associated with the 

task (if any) has completed. 
Derived from: Service_Real_Time.AutoOutCallsOnHoldTimeHalf

The current number of agents talking on outbound Preview tasks for the 

service. 
Derived from: Service_Real_Time.PreviewCallsNow

The total number of outbound Preview tasks made by agents for the service 

during the current five-minute interval. The value is updated in the database 

when the after-task work time associated with the task (if any) has 

completed. 
Derived from: Service_Real_Time.PreviewCallsTo5