Cisco Cisco IPCC Web Option ユーザーガイド

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Skill Group Report Templates

Peripheral Skill Group Report Summary List

IPCC only

historical table

A summary of agent 
performance for each skill 
group for the selected 
day(s).

IPCC and/or 
Standard ACD

historical table

The activity and the 
performance of the selected 
enterprise skill groups for the 
selected half-hour intervals.

IPCC and/or 
Standard ACD

Historical table

The activity and the 
performance of the selected 
enterprise skill groups for the 
selected day(s).

IPCC and/or 
Standard ACD

historical table

All fields in the 
Skill_Group_Half_Hour table 
sorted by skill group name. 
This report is for on-line 
viewing, or for export to 
Microsoft Excel. 

IPCC and/or 
Standard ACD

real-time table

All fields in the 
Skill_Group_Real_Time table 
sorted by skill group name. 
This report is for on-line 
viewing, or for export to 
Microsoft Excel.

IPCC and/or 
Standard ACD

real-time table

All the agents that are 
configured for the 
selected skill group(s), 
but currently not logged 
in. 
Note: An agent can 
appear more than once, if 
the agent is configured for 
more than one skill group.