Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド
IPCC Call Type Report Templates
caltyp24: Call Type Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Overflow Out 5
The number of tasks of this call type overflowed to another call type during the current
five-minute interval. This field increments when a requalify or call type node is
executed in the script.
five-minute interval. This field increments when a requalify or call type node is
executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Overflow Out Today
The number of tasks of this call type overflowed to another call type since midnight.
This field increments when a requalify or call type node is executed in the script.
This field increments when a requalify or call type node is executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutToday
Delay Q Aban Time Today
The total delay time of abandoned calls in queue for the call type since midnight.
Derived from: Call_Type_Real_Time.DelayQAbandTimeToday
Delay Q Aban Time 30
The total delay time of abandoned calls in queue for the call type during the current
half-hour interval.
half-hour interval.
Derived from: Call_Type_Real_Time.DelayQAbandTimeHalf
Tasks Ans 5
The count of calls that are Answered by the Agent in the last 5 minutes interval.
Derived from: Call_Type_Real_Time.CallsAnsweredTo5
Tasks Ans 30
The count of calls that are Answered by Agent in this half hour interval
Derived from: Call_Type_Real_Time.CallsAnsweredHalf
Tasks Ans Today
The count of calls that are Answered by Agent since midnight.
Derived from: Call_Type_Real_Time.CallsAnsweredToday
Tasks No Agents 30
The number of calls that are sent to targets where the Router has NOT picked an agent
explicitly and it has not used a Translation Route in the half-hour interval.
explicitly and it has not used a Translation Route in the half-hour interval.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentHalf
Tasks No Agents Today
The number of calls that are sent to targets where the Router has NOT picked an agent
explicitly and it has not used a Translation Route since midnight.
explicitly and it has not used a Translation Route since midnight.
Derived from: Call_Type_Real_Time. CallsRoutedNonAgentToday
Tasks No Agents 5
The number of calls that are sent to targets where the Router has NOT picked an agent
explicitly and it has not used a Translation Route during the current 5 minutes.
explicitly and it has not used a Translation Route during the current 5 minutes.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentTo5