Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド

IPCC Agent Report Templates

agtskg07: Agent Skill Group Task Analysis Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

The name of the skill group to which the agent is associated.

Derived from: Skill_Group.EnterpriseName and 

Agent_Skill_Group_Half_Hour.SkillTargetId

The date and time when the record was generated in MM/DD/YYYY (month, day, year) 
and HH:MM:SS (hours, minutes, seconds) format.

Derived from: Agent_Skill_Group_Half_Hour.DateTime

The total tasks handled by the agent during the half-hour interval.

Derived from: Agent_Skill_Group_Half_Hour.CallsHandledToHalf

(IPCC only) The number of tasks barged in either by the supervisor or on the agent 
during the half-hour interval.

Derived from: Agent_Skill_Group_Half_Hour.BargeInCallsToHalf

(IPCC only) The number of tasks intercepted either by the supervisor or on the agent 
during the half-hour interval.

Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf

Default sort order

By last name, first name, media routing domain, skill group, date, 
and time

Drilldowns available

No

Schema database 
table

Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group