Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
Outbound Option (Blended Agent) reports
camqry04: Query Rule Dialing Times Real Time Report
8-
11
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Start Work Time
Campaign Start Work time measured in HH:MM:SS format. Campaign Start Work time
is the start time that a customer can be phoned at work.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
is the start time that a customer can be phoned at work.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
Derived from: campaign.workstarthours ':' campaign.workstartminutes
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts.
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:”
Campaign_Query_Rule.StartMinutes
End Work Time
Campaign End Home time measured in HH:MM:SS format. Campaign End Home time is
the time beyond which a customer can no longer be phoned at home.
the time beyond which a customer can no longer be phoned at home.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Query Rule End Time
The time in HH:MM:SS format that the query rule ends.
Derived from: Campaign_Query_Rule.EndHours ':'
Campaign_Query_Rule.EndMinutes
Applicable environment
Outbound Option (IPCC and/or standard ACD)
Template type
Real-time table
Default sort order
By campaign name, and then by query rule name, query rule
start time, query rule end time, campaign work start time,
campaign work end time, campaign home start time, and
campaign home end time
start time, query rule end time, campaign work start time,
campaign work end time, campaign home start time, and
campaign home end time
Drilldowns available
No
Schema database
tables
tables
Campaign
Campaign_Query_Rule
Query_Rule
Campaign_Query_Rule
Query_Rule