Cisco Cisco IP Contact Center Release 4.6.1 ユーザーガイド
A-5
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Appendix A Creating Sample Report Templates
Sample Real-Time Template
The Select Painter now contains two tables.
c.
Add columns from these two tables follows:
–
From the
Service
Table, locate and click
EnterpriseName
.
–
From the
Service_Real_Time
table, locate and click
CallsOfferedHalf.
Note that the columns appear across the top of the tables.
Step 3
Specify the Retrieval Argument and Where clause as follows:
a.
From the InfoMaker toolbar, select Design > Retrieval Arguments.
b.
At the Specify Retrieval Arguments dialog box, type
list_of_persvc
in
the Name field and select
Number array
in the Type field. Click OK..
c.
Click the Where tab at the bottom of the Table Layout screen.