Cisco Cisco Unified Contact Center Enterprise 9.0(2) ユーザーガイド
Chapter 1 Getting Started with InfoMaker
How to Create an ODBC Connection to the Reporting Database
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Create an ODBC Connection to the Reporting
Database
Database
After you install InfoMaker, you need to establish an ODBC connection to the
distributor Admin Workstation where the reporting database resides.
distributor Admin Workstation where the reporting database resides.
Note
Create an ODBC connection to the AW database only. Both real-time and
historical reports are run against the distributor AW database, which has views
into the Historical Data Server (HDS).
historical reports are run against the distributor AW database, which has views
into the Historical Data Server (HDS).
Creating the ODBC connection is a two-part procedure. First, you set up the
ODBC driver in Windows Control Panel. Then you create a database profile in the
InfoMaker application. This section explains both procedures.
ODBC driver in Windows Control Panel. Then you create a database profile in the
InfoMaker application. This section explains both procedures.
Setting Up the ODBC Driver in Windows Control Panel
Follow these steps to set up the ODBC Driver in Windows Control Panel:
Step 1
Select Start > Settings > Control Panel.
Step 2
From the Control Panel menu, select Administrative Tools > Data Sources
(ODBC) to launch the ODBC Data Source Administrator.
(ODBC) to launch the ODBC Data Source Administrator.
Step 3
Click the System DSN tab. Then click Add to open the Create New Data Source
dialog box.
dialog box.